Terms and Conditions

Welcome to Fama Cargo. By using our services or accessing our website, you agree to the following terms and conditions. Please read them carefully.

1. Service Use

Fama Cargo provides parcel and cargo delivery services across Ghana. By using our services, you agree to comply with all applicable laws and regulations.

2. Booking & Payment

All deliveries must be booked through our website, mobile app, or authorized agents. Payment must be made in full before dispatch unless otherwise agreed.

3. Delivery Timeline

Delivery times are estimates and may vary due to traffic, weather, or unforeseen circumstances. While we strive for timely delivery, delays do not warrant refunds unless under exceptional cases.

4. Parcel Content Restrictions

Customers are prohibited from sending:

• Hazardous materials

• Illegal substances

• Cash or precious items without proper declaration

Fama Cargo reserves the right to inspect parcels and refuse delivery of restricted items.

5. Liability

Fama Cargo is not liable for:

• Parcels damaged due to poor packaging

• Delays beyond our control (e.g., natural disasters, strikes)

• Losses due to incorrect address or contact details provided by the sender

Limited compensation may be provided for proven negligence.

6. Tracking and Updates

Customers can track their parcels via our website or app. It is the customer’s responsibility to keep their tracking information secure.

7. Cancellations & Refunds

Cancellations must be made before dispatch. Refunds may be granted based on our refund policy, subject to review and approval.

8. Changes to Terms

Fama Cargo reserves the right to update these terms at any time. Continued use of our services implies acceptance of any revised terms.

9. Contact Us

For questions or concerns, please contact our support team at:
📞 +233 123456789
📧 support@famacargo.com